Need Help?

Can’t play the video on your Windows computer? You might need to download the driver in order to play MP4 (h264 AVC) video files. A free driver can be downloaded here (

Can’t download the file to your iPad? It is not possible to download files by using Safari on a mobile Apple device. However, there are many apps that do have this feature. If you search for a “download manager” in the app store, you will find many options to choose from.

Do you have another issue with our product or website? Drop us a line at, and we’ll get back to you as soon as possible and promise to do our best to help you out.