Need Help?

Can’t play the video on your Windows computer? You might need to download the driver in order to play MP4 (h264 AVC) video files. A free driver can be downloaded here (

Can’t download the file to your iPad? It is not possible to download files by using Safari on a mobile Apple device. However, there are many apps that do have this feature. If you search for a “download manager” in the app store, you will find many options to choose from.

Do you have another issue with our product or website? Email us, and we’ll get back to you as soon as possible and promise to do our best to help you out.